Mon-Fri 09.00 - 17.00 +31 06 21 31 13 78

FREQUENTLY ASKED QUESTIONS

I WANT TO BOOK THE PHOTO SHOOT! WHAT SHOULD I DO?

The first step is to get in touch through one of our service channels (Website, WhatsApp or Instagram) where we will get all your questions and we will give you the complete advice to choose the best service and schedule for you! fh

The appointment is made after the deposit of €30 via TransferWise, and the remaning amount must be paid in euros on the day of the photo shoot.

HOW AND WHEN WILL I GET MY PHOTOS?

Preview photos for initial selection will be sent within 7 business days. Edited and high-resolution photos will be delivered within 15 business days after the final choice made by the customer through our tool.

If you wish to get the photos in 1 business day (preview and/or delivery) an additional fee of € 60 will be charged.

WILL I RECEIVE PHOTOS WITH NO EDITION?

No =(

Many times when we look for the photographer, we look for the style that draws our attention, so dedication to treatment is essential for the beginning of our work.

All photos are treated with the style of the photograph, so we try to develop a customized edition for each client and without losing the chosen style, we are open for notes and modifications in the edition.

EDITED x RETOUCH?
All our photos have the complete EDITION included. RETOUCH work can be hired separately.

EDITED:
We develop unique presets for each season of the year in Amsterdam, where each photo file is edited with your exposure, hire, leftover and even colors for the final result.

RETOUCH:

It is basically the manipulation of the whole image, being corrections of skin, body or even remove elements of the photograph.

HOW SHOULD I DRESS UP FOR THE PHOTO SHOOT DAY?

Do not worry, once we’ve decided the details, we’ll give you all the tips and get rid of all doubts about how you should dress.

ARE YOU AVAILABLE EVERY DAY?

Weekdays is always the most recommended by the smallest flow of people in the city.

If you do not have availability on weekdays, we can do it at the weekend, for that there is an additional fee of €25 euros.

WHAT IF I GET LATE ON THE PHOTO SHOOT?

The maximum tolerance is 15 min. Additional minutes will be charged.

I NEED TO RESCHEDULE/CANCEL MY PHOTO SHOOT!

The photo shoot date can be changed with at least 5 working days in advance, according to schedule availability. In case of rescheduling, an additional € 20 will be charged.

If there is a cancellation by the client after the purchase, there will be no refund. The customer will receive the amount as credit for future purchases. The amount can be transferred to friends/family.

IS THERE ANY OTHER COSTS?

Usually we go from one place to the other on foot or by subway, if you need or want to use taxi or other transportation, all transportation costs (you and photographer) is your responsibility (this includes tickets to museums if the location chosen for the photos).

WHERE IS THE TERMS AND CONDITIONS?

You can check our T&C here.


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